Privacy Policy

1. About us

Vitasora Health ACN 009 234 173 is committed to managing personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) (the Privacy Act), applicable health records legislation, the General Data Protection Regulation 2016/679 (GDPR) of the European Union (EU) and in accordance with other applicable privacy laws (Privacy Laws).

We aim to collect, use and disclose personal information only in accordance with the Privacy Laws and this Policy.

In this Policy, “we”, “us” and “our” means Vitasora Health.

We take privacy seriously and we aim to ensure the protection of your personal information, no matter where you are located.

2. Your privacy is important

We understand that the privacy and confidentiality of your personal information is important.

This Policy describes how we collect, hold, use and may disclose your personal information through our websites (including vitasorahealth.com.au, wheezo.com), the respiri™ app, the wheezo™ Digital Wheeze Monitor and other interactions (e.g. customer service enquiries, interactions through online stores, etc.) you may have with Vitasora Health (collectively, the Services). If you do not agree with this Policy, do not access or use Vitasora Health products or Services.

Our aim is to ensure the quality, integrity and security of your personal information.

3. What is personal information?

In this Policy, “personal information” has the meaning set out in the Privacy Act. Under the Privacy Act, “personal information” is information or an opinion about an identified individual or an individual who is reasonably identifiable. Common examples include a person’s name, address, telephone number and date of birth.

Some types of personal information are designated as “sensitive information”. Sensitive information is subject to additional protection under the Privacy Act. For example, this can include information about a person’s health.

4. What information do we collect?

The personal information that we collect about you will depend on the products or Services we provide you, or that you may enquire about.

Some examples of personal information we collect may include (but are not limited to):

• your name, date of birth and gender;
• your physical traits, such as height and weight;
• contact details such as telephone number, email address or delivery address;
• payment or banking information (including related payment verification information);
• information about your interest in or use of our products or Services;
• health (sensitive) information, for example your wheeze rate;
• your geographic location when you use the respiri™ app;
• information about your treating medical practitioners;
• if you are an individual contractor to Vitasora Health or are seeking employment by Vitasora Health, information relevant to your engagement including qualifications, resume, pay rate and salary, bank details, feedback from referees and training records;
• in the case of suppliers of products and services (and their staff), your name, position, street address, email address, and telephone number; and
• any other information you choose to provide us with.

5. Why Vitasora Health collects personal information?

The type of personal information that we collect and the purposes for which we use that personal information will depend upon the circumstances. We collect personal information about you when it is reasonably necessary in the course of our business.

Reasons we may collect personal information include:

• communicating with you, including by email, telephone and mail;
• providing goods or Services to you or receiving goods or services from you;
• answering your questions and comments and providing you with information or advice;
• verifying your identity;
• coordinating your care with health care providers and health plans;
• obtaining payment for our products and Services;
• interacting with you via digital marketing;
• providing your personal information to third parties that assist us in providing products and services you have requested;
• analysing and improving the products and Services we provide;
• delivering marketing communications, promotional health materials, or advertisements that may be of interest to you;
• considering you for a job with us (whether as an employee or contractor) or another relationship with us; and
• complying with laws or regulations or with any directions given by regulators or government authorities.

In addition, we may use de-identified health information to contribute to public health efforts (particularly, research) regarding respiratory disease and for other related medical uses.

We may contact you regarding the above, including by electronic messaging such as SMS and email, through the respiri™ app, by mail, by phone or in any other lawful manner.

We may also use or disclose your personal information for other purposes to which you have consented, or as otherwise permitted or required by law.

Please note: If we are not able to collect your personal information about you, we may not be able to provide you with the products, services or assistance you require.

6. How do we collect personal information?

We collect your personal information in a number of ways, including:

1. You give it to us when you interact with us. For example this may happen when you contact us, sign up to our newsletter, create an account on the respiri™ app, purchase our products online, or use one of our products or services. If you do not provide us with this information, we may not be able to provide certain products or services to you.
2. We collect information when you use our websites, products and Services. Such information may include, for example:
   • information from our websites including the number of visits, dates of visits, pages viewed and navigation of the site;
   • your device information including the hardware model, device IP address, operating system and version, software, file names and versions, preferred language, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information; and
   • transaction information including the type of products or services you requested or provided, the order details, delivery information, date and time the products or services were provided, amount charged and payment method.
3. We obtain information from outside sources  like marketing mailing lists, public information (including public posts to social networking sites) and commercially available personal, geographic and demographic information.

We may also collect your personal information to comply with legal requirements or obligations, for law enforcement purposes and for public safety purposes.

If you provide personal information about another person to us, we require that you:

• inform that person that you are doing so and provide them with a copy of or a link to this policy; and
• before providing us with sensitive information about that person, obtain that person’s consent to provide the information for the purpose specified,

unless that person is under 18 years of age and you are their parent or legal guardian acting on their behalf.

If we receive unsolicited personal information about you that we could not have collected in accordance with this Privacy Policy and the Privacy Laws, we will destroy or de-identify such information unless otherwise required by law.